Throughout LRI'S website – the following terms are used interchangeably: Workforce readiness skills, workplace success skills, soft skills, employability skills, interpersonal skills, workplace behaviors, behavioral competencies, social skills, career readiness skills and behavioral effectiveness skills. Skills and competencies are also used as synonyms.

Workplace Success Skills (WSS) with Demo

A window into video-based assessment

Every LRI soft skill assessment program begins with an orientation, which carefully explains the process individuals are about to experience and familiarizes them as to how to respond to the video prompts. Here is a typical orientation.

Work Readiness Components

The following table presents a way of thinking about the knowledge, skills and abilities required of any position.  It identifies the three sets of competencies required for success in the workplace. LRI’s expertise is in behavioral – or soft skill – competencies.

Workplace Success Skills (WSS) is an employer-validated and video-delivered soft skills assessment program. WSS measures the competencies required by employers of a wide range of good-paying, pre-supervisory jobs - these are often called high-wage, high skill positions. The program identifies both the current competencies and the developmental needs of individuals. When skill development is suggested, strategies are identified to support the attainment of those skills. Because of its validity, WSS is used in support of hiring and promotion decisions.

WSS addresses the Module 1 skill sets:

Module 1 - Interacting with Others
  • Team Skills
  • The Ability to Influence Others
  • Commitment to Quality
  • Customer Service Orientation 
  • Problem Solving
Module 2 - Workforce Technology Survey (WTS) 

           This self-assessment tool compares individuals' views on the use of social media at work with those of employers.

The Competencies Measured by WSS and a process to determine which competencies are of greatest importance to local employers appear here. How this process enables workforce professionals to better serve employers is outlined here.

Developing Soft Skills

  • The WSS Feedback Report, which is the basic assessment product, identifies soft skill strengths and deficits. It provides suggestions for creating individual or group Development Plans to remediate deficits.
  • Report, which is the basic assessment product, identifies soft skill strengths and deficits. It provides suggestions for creating individual or group Development Plans to remediate deficits.
  • LRI-provided Implementation Training and Development (ITD) prepares staff to create Individual Development Plans for assessed workers, integrate soft skills into courses/workshops, interact with employers and more. ITD ensures that workers/learners and their managers/instructors are in agreement as to developmental activities; managers receive practical, hands-on experience that enables them to help workers develop soft skills over time.
  • A Discussion Guide (click here for excerpts from the Guide) that can be used in support of development is available; it provides situations that can be discussed in classes or workshops led by workforce professionals. Guidelines for the facilitators/teachers ensure their familiarity with what employers consider to be best – and least effective – practice.
  • Tools are provided to support supervisors, mentors and others build individuals’ soft skills post-employment and during internships, apprenticeships or subsidized work experience.
  • An additional Report, the Interview Guide, supports employers who interview the individual; it can also be used to identify specific inconsistencies in the individual’s skill levels.

WSS Content and Delivery Information

WSS assessment modules are comprised of: Interacting with Others is 70 minutes of video during which the viewer responds to 50 work-related questions. WSS tapes are recorded in English and Spanish; open-caption in English is available.